Privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

For any queries or concerns please email us at hello(at)zaisai.co.uk

What information we collect, use, and why

We collect or use the following personal information for the operation of client accounts, including dealing with queries, complaints or claims:

Names and contact details

Addresses

Payment details

Account information

Purchase or service history

Client accounts and records

Correspondence

We collect or use the following personal information for information updates or marketing purposes:

Names and contact details

Profile information

Purchase or account history

If we need to share your data with other vendors in order to provide you with any additional services related to contracted work, this will be disclosed and agreed upon in advance of such sharing, and only shared upon explicit consent.

We may share your Personal Data, including your text messaging opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of messages (both email and text messaging). Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties for marketing or promotional purposes.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about lawful bases, your data protection rights, and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information for the operation of client accounts are, including dealing with queries, complaints or claims, and for information updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

All our data comes directly from you and what you chose to share with us. We do not purchase or share data with any third parties.

How long we keep information

If you have entered into a contract with you, we store your personal information for a period of 10 years after which this is deleted from our system. Any work undertaken as part of the contract is stored indefinitely.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us using the contact details at the top of this privacy notice.